Appliance Diagnostic Tool

Step 1 of 3

What are you troubleshooting?

• Washers 7 symptoms
• Dryers 7 symptoms
• Refrigerators 7 symptoms
• Dishwashers 6 symptoms
• Ranges & Ovens 6 symptoms

Step 2 of 3

What is it doing?

• Will not drain Water stays in the drum, or the cycle stops before the spin.
• Will not spin Clothes come out soaking at the end of the cycle.
• Will not fill with water The cycle starts but little or no water arrives.
• Leaking water Water appears on the floor around or under the machine.
• Shaking or walking The machine bangs, rocks or moves across the floor during the spin.
• Stops part way through The cycle halts before it finishes, sometimes with an error code.
• Stuck on sensing The machine sits in its sensing or weighing stage and never moves on.

• Not heating The drum turns and the cycle runs, but the laundry stays cold.
• Will not start Pressing start does nothing, or the machine is completely dead.
• Drum will not turn The dryer runs or hums but the drum stays still.
• Takes far too long to dry Cycles run and run, and clothes come out damp at the end.
• Shuts off part way through The dryer stops before the cycle finishes, sometimes while still hot.
• Burning smell Something smells like it is burning while the dryer runs.
• Making a new noise The dryer has started squealing, grinding, thumping or rattling.

• Not cooling The refrigerator is warmer than it should be.
• Freezer cold, fridge warm The freezer is fine but the fresh-food side will not stay cold.
• Ice maker not working No ice is being made, or far less than usual.
• Leaking water Water is appearing inside the cabinet or on the floor.
• Runs all the time The refrigerator never seems to switch off.
• Water dispenser not working No water comes out, or only a weak trickle.
• Making a new noise The refrigerator has started buzzing, clicking, rattling or humming loudly.

• Will not drain Water is left standing in the bottom of the tub.
• Not cleaning the dishes Dishes come out dirty, gritty or filmy.
• Will not start Pressing start does nothing, or the panel is dead.
• Not filling with water The cycle runs but little or no water enters.
• Leaking water Water is appearing on the floor around the dishwasher.
• Not drying the dishes Dishes are clean but wet at the end of the cycle.

• Oven will not heat The oven stays cold even though the controls respond.
• Not reaching temperature The oven heats, but food cooks slowly or unevenly against the setting.
• Gas burner will not light A cooktop burner does not light when you turn the knob.
• Gas burner keeps clicking The igniter clicks when it should not.
• Electric burner not heating A cooktop element stays cold.
• Range has no power The display is dark, or parts of the range are dead.